Refund policy

RETURN PERIOD

Items must be received within 30 days of the date order was placed. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in return are fair with us.

RETURN LABELS

We do not provide return labels. DO NOT REUSE the original shipping envelope when shipping an item back to us, or your item may be returned to you. We recommend adding tracking, as Rafell Escobar Extensions will not be responsible for lost packages. INTERNATIONAL: Please write "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

RETURN ELIGIBILITY

Due to hygienic and sanitary reasons there is a strict "no refund" policy on used and opened product. No exceptions will be made. Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons. Security seal must be intact. If you are unhappy or have an issue with the product you received, please contact our customer service team so that we can assist you further.

• Final sale items: sale items, color rings, swatches, haircare, accessories, lashes, all weft extensions and all clip In extensions.

Any purchase using a promotional code for a Free Product must also include the free product upon return. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.

All items will be inspected upon receipt to see if you qualify for a return/exchange. Altering the hair in any way is at your own risk and quality can not be guaranteed, therefore returns will not be accepted once the product has been altered. Altering includes cutting, trimming, razoring, removing clips, toning, dying, coloring, purple shampoo, color depositing products, perming, chemical straightening, henna, swimming in chlorine water & more.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

If there are any quality concerns, please contact customer service at (787)600-2052 or RafellE.Extensions@gmail.com. Hair must be returned in its’ original condition so we can determine if there's a defect. Once hair is removed from the original packaging, the hair cannot be replaced for any reason.